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Jun 6 2024

Summer Saftey Campaign

Summer is on its way, and Pinnacle has created a new guide to advise you on how to prepare for the summer months in your Service Family Accommodation and how to respond should any issues arise.

For more SFA tips visit:

Any summer-related issues? Contact Pinnacle on 0800 0311 8628 or via their website:

Double Utilities Charges for "Knock Through" Properties

We have recently been made aware that some families may have been charged double standing meter charges by their utility companies, whilst occupying "knock through" Service Family Accommodation (SFA), where two properties have been joined together by DIO to form a single house to meet requirements of larger families or Additional Needs and Disabled Adaptation (ANDA) requirements.

DIO is keen to remedy this by reimbursing those families for one of the standing charges.

If you live, or have previously lived, in a knock through property and think you might have been affected by this issue during your Service then please email DIO directly before 30 June 2024 at with the subject line: Dual Meter Refund.

You will need to include the following supporting documentation in your email:

  • Your Full name
  • Address your refund relates to
  • Pictures/scans of all energy bills relating to the occupancy period

Following the submission of your supporting documentation, we will review your case to see if you are eligible for a refund (which will cover the period of your supporting documentation only). We will endeavor to issue any refunds by 30 August 2024.

If you currently live in Knock through SFA which is double metered, please make this clear in your email to us. 

We will advise further on the process for regular submission of supporting documentation for the refund process which will remain in place until you move out.

For Further Information Contact 

Defence Infrastructure Organisation



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